Privacy Policy - Techvolvia Labs

1. Introduction

Welcome to Techvolvia Labs ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services, including our payment processing services.

2. Payment Processing via Razorpay

For all payment transactions on our platform, we use Razorpay, a leading payment gateway service provider in India. When you make a payment through our services:

Your payment information is securely transmitted directly to Razorpay
We do not store your complete credit/debit card details, bank account numbers, or other payment credentials on our servers
Razorpay processes your payment in accordance with their own Privacy Policy and Terms of Service
You may be required to provide certain information directly to Razorpay to complete your transaction

Important: By proceeding with any payment transaction on our platform, you acknowledge and agree that your payment information will be collected and processed by Razorpay in accordance with their privacy policy. We encourage you to review Razorpay's Privacy Policy at razorpay.com/privacy.

3. Information We Collect

3.1 Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, mailing address
Account Information: Username, password, profile information
Payment Information: Limited to transaction details such as amount, date, and payment status (not full card details)
Communication Data: Messages, feedback, and support requests

3.2 Information Collected by Razorpay

When you make a payment, Razorpay may collect:

Payment instrument details (card number, UPI ID, net banking credentials)
Billing information and shipping address (if applicable)
IP address and device information for fraud prevention
Transaction history and payment status

4. How We Use Your Information

We use the information we collect for the following purposes:

To process and complete your transactions
To provide and maintain our services
To send you transaction confirmations and invoices
To communicate with you about products, services, and updates
To respond to your comments, questions, and customer service requests
To detect, prevent, and address technical issues and fraudulent activity
To comply with legal obligations

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet is 100% secure.

Razorpay Security: Razorpay is PCI DSS compliant and follows industry-leading security standards. They use SSL encryption, tokenization, and other security measures to protect your payment information. For detailed information, please visit razorpay.com/security.

6. Sharing of Information

We may share your information with:

Razorpay: To process payments as described in this policy
Service Providers: Third-party services that assist us in operating our business
Legal Authorities: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Your Rights

Under applicable data protection laws, you may have the following rights:

Access: Request access to your personal information
Correction: Request correction of inaccurate information

Deletion:

Objection: Object to processing of your information
Portability: Request transfer of your data
Withdraw Consent: Withdraw consent where we rely on your consent

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your browsing activities on our website. Razorpay may also use cookies for payment processing and fraud prevention. You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites, including Razorpay's website. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Grievance Officer

As required under the Information Technology Act, 2000 and rules made thereunder, we have designated a Grievance Officer to address any grievances related to data privacy:

Grievance Officer Contact:
Email: contact@techvolvia.com
Address: Techvolvia Labs Private Limited
[Complete address will be updated as per company records]

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: contact@techvolvia.com
Website: www.techvolvia.com

This Privacy Policy is governed by and construed in accordance with the laws of India.